General

What is The Bookish Box?
The Bookish Box is a monthly literary subscription📚 Each month, we send a newly released book and themed items to you.​We offer both Young Adult & Adult book options, so you're able to select the kind of book you love. The goodies are items inspired by our monthly theme and are created by our company or by incredible small shops. The shirt & goodies in the YA box & Adult box are different so you never have to worry about receiving duplicates if you subscribe to both. ​Each month we announce our new themes & include teaser information about the books and items included. See our previous monthly boxes HERE!
WHAT IS THE DIFFERENCE BETWEEN YA & ADULT BOXES?
Young Adult: Our YA boxes are intended for fellow bookworms who are heavily involved in YA books & the YA world! Our YA boxes aren’t only YA inspired fandoms, these boxes are labeled as YA because the books that are going into these boxes are categorized as YA or NA books. The book we include would be considered upper YA or new adult. We will always share the book we are including so you'll be able to look into it & see if the content is comfortable for you. We don’t market our YA boxes for a certain age group, as we know readers of all ages read YA novels. Our YA boxes include fandom inspired goodies for books that are popular & loved within the book world and our customers. If you are a YA book lover, this box is for you🥰 Visit our previous boxes page to see what we have done in the past!

Adult: Our adult books are adult romance, fantasy, and contemporary titles. Just like with our YA box, we always share the title of book we are releasing, so you're able to decide if it's a genre you are interested in.Our adult boxes are a perfect mix of subtle fandom inspired and generally bookish items that inspire readers lifestyle💕 All items included in our box are usable and aesthetically pleasing. Visit our previous boxes page to see what we have done in the past!
What are the differences of the  plans offered?
We offer a variety of box types to be sure we cater to each book lover's needs! Our box types include:​

Book, Shirt, and Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, a Bookish Shop newly designed shirt, along with a new Signed Exclusive Edition Book that we've selected. This box type is the complete package!

Book & Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, along with a new Signed Exclusive Edition Book that we've selected. This box does not include a shirt. 

Book Only: This box will include a new Signed Exclusive Edition Book. This box does not include a shirt or the goodies.

YA & Adult Book Only: This box will include TWO new Signed Exclusive Edition Books- one being the YA book and the other being our Adult book. This box does not include a shirt or the goodies.
How can I stay in the loop with all Bookish updates?
Be sure to subscribe to our newsletter to receive all important Bookish Box updates💫 This includes updates such as: shipping updates, new product releases, on sale dates for preorders, sale alerts & MORE!  

We also share important updates on our Instagram- so follow @thebookishbox to stay in the loop always. 

To stay up to date on shipping updates, please view our Shipping Update page🥰
Can I combine my box & shop order to ship together?
We are unable to combine orders to ship with your monthly box due to the high volume we experience each month. In addition to high volume, our monthly boxes and shop orders are fulfilled by two separate teams, so they are shipped within each of their allotted processing times.

Shop items will always ship separately from your Monthly Box, within our shop processing timelineThis allows your shop order to typically ship quicker, as we aren't holding back your order for your monthly box.
You are sold out! Is there a waitlist?
We are so excited for you to join the Bookish Fam! We are closed from 19th-24th each month for our Active Subscribers renewal period. Each month on the 25th we open available spots to the public for our boxes. 

If at any time between the 25th-18th our YA or Adult boxes are showing as sold out, please join our waitlist!

🙌 We will be opening a NEW ADULT BOX WAITLIST on May 20th at 10AM PT. This link we be provided here, as well as via our IG & Newsletter email. We've recently sent an email update on this process change, you can view that HERE for more details. 

🙌 Join our Public YA Box Waitlist HERE.

SHIPPING QUESTIONS

does bookish box ship internationally?
Yes❣️ we ship everywhere except the UK & Mexico. For all international orders, The Bookish Box & Shop are not responsible for any fees at customs. For international shipping costs please check HERE.

EU SHIPPING: Starting July 1st, 2021, all shipments going to member countries within the European Union (EU) will be charged a "Value-Added Tax" or "VAT tax," which will have to be paid by the recipient to receive the goods.Proper Harmonization Number will be included. Once your box or order has shipped, this package is no longer in hands. If the package is returned to us due to lack of payment of VAT/Customs, the customer is responsible for reshipment, and no refunds will be provided. 

UK SHIPPING: Due to VAT requirements, we are currently unable to ship to the UK/ accept orders with a UK shipping address. We highly recommend using a forwarding service (such as Stackry) to receive all your Bookish Goodies!
how do i track my box in transit?
You'll receive a tracking number via email once your boxes batch has begun fulfillment. Your tracking number is also attached to the corresponding order on your account. This way you can get an ETA from our shipping provider on when your box will arrive to your Bookish home! We ship in large batches over several business days, so not all tracking numbers are sent at once. Typically it takes 7 business days for all tracking numbers to be sent out but have no fear! We'll always announce on our Shipping Updates Page when all tracking has been sent out.

KINDLY NOTE: You'll receive your tracking number when we've begun the batch that your box is in- however, these are large batches. It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. Please allow 3-7 business days for your tracking to update.
My tracking hasn't updated- is my box lost?
ALL:  It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. Once your box has reached our shipping provider, it can take another 1-5 business days for your box to be properly scanned in and sorted. With this in mind, please allow 3-10 business days for your tracking to update. If it has been over 10 business days since your tracking has updated last, please reach out to the shipping provider to inquire on your boxes location.

INTERNATIONAL: In addition to the above, international shipments are generally not updated as frequently throughout transit. Tracking does not update from port to port- so if your last update was your box reaching the US port, you will typically not receive another update until your box reaches the next port. International shipments typically take 1-8 (we've even see 10!) weeks to deliver. If your box has not delivered by the 8-10 week mark, please reach out to the shipping provider to inquire on your boxes location.
LOST OR STOLEN PACKAGE POLICY
When we ship your box, you will receive a tracking number via email. Once your package is dropped off at USPS, it's the responsibility of the Postal Service, and out of our hands. 

If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there.  

If you do not receive your package, please reach out to your local USPS before sending an email to customer service. If they can confirm your package has been lost, please reach out to our customer service (hello@thebookishbox.com), and we can get you set up with a replacement. 

For lost or stolen boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products.
HOW LONG DOES SHIPPING TAKE?
DOMESTIC: Shipping typically takes 1-7 business days from the day your box has officially been picked up by our shipping provider. Kindly Note: It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. This shipping quote starts from when your boxes tracking shows your package has been accepted by our shipping partner.

INTERNATIONAL: Shipping typically takes 1-8 weeks (depending on your location) from the day your box has officially been picked up by our shipping provider.  Kindly Note: It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. This shipping quote starts from when your boxes tracking shows your package has been accepted by our shipping partner.

KINDLY NOTE FOR ALL: The above quotes are estimates and are flexible to change. Delays can be expected during peak seasons, global crisis' and any/all factors that effect our shipping providers and customs.
HOW MUCH DOES SHIPPING COST?
US shipping is built into the cost of our boxes- so for our domestic Bookish Fam there is no additional cost!

For our international Bookish Fam: We keep in mind the US shipping cost you've already paid by purchasing- this way you are only being charge the difference. We utilize flat-rate shipping to ensure your cost is the same from month to month. For international shipping costs please check HERE.

ACCOUNT QUESTIONS

When will my subscription renew?
Your subscription will renew on the 20th of the month for the upcoming month's box. For example, if you signed up during the sale for our February box, your account will be scheduled to renew on February 20th for our March box. 

You'll receive a notification via email leading up the 20th of the month to remind you of your upcoming renewal. You'll also receive a notification via email confirming your renewal was successful.

If your renewal on the 20th is unsuccessful, you will receive an email to inform you as to why it was unable to renew, and your account will attempt to renew until the 25th. If your account is still unable to renew after those four attempts, your subscription is automatically cancelled.
How do i update my shipping address?
You can change your address for upcoming renewals (boxes you have not yet paid for) by logging into your Bookish Box & Shop Account. Next:

1. Go to "My Orders"
2. Click "Manage Subscriptions" 
3. Click "Addresses"
4. Click on your current address
5. Enter your new desired address 
6. Click "Update". 

KINDLY NOTE: Changing your address will not apply to boxes that have already been purchased. If you need to adjust the address on a previous renewal (a box that has been paid for previously), please reach out to our Customer Service Team (hello@thebookishbox.com) so they can assist you! We are unable to update the shipping address once fulfillment has begun. In those situations, we highly recommend setting up address forwarding with your local USPS to ensure your box reaches you safely!
How do i change my shirt size?
Currently, you will need to email our Customer Service Team (hello@thebookishbox.com) to update your shirt size. However, soon you'll be able to make this update from your customer portal! We'll be sure to announce when this change has been completed.

KINDLY NOTE: Changing your shirt size will not apply to boxes that have already been purchased and instead will take place on your next renewal. Shirts are ordered early in the month, so once these have been ordered we are unable to make adjustments. However, if we are able to update your shirt size on previously purchased boxes, we will absolutely do so!
HOW DO I CHANGE MY BOX TYPE?
SWITCHING BOX TYPES IN YOUR CURRENT THEME: 
If you are looking to switch box types, but want to stay in the current theme (YA or Adult), we can absolutely help with this! Currently, you would need to email our Customer Service Team (hello@thebookishbox.com) to switch box types. However, soon you'll be able to make this update from your customer portal! We'll be sure to announce when this change has been completed.

SWITCHING FROM YA TO ADULT OR ADULT TO YA:
You would need to subscribe to the new box you'd like when spots are available, and then email our Customer Service Team to assist with cancelling your original box/subscription. Cancellations are honored up to 48 hours after purchase. Our Adult Box is working off a waitlist at the moment, so be sure to join that if you are interested in switching from YA to Adult!
HOW DO I SKIP A MONTH
In order to skip a month, cancelling your subscription before your account renews for the month you'd like to skip is required. When you would like to resume your subscription, you'll want to purchase a subscription when we open for the next month's box. 

We are currently working to bring back a limited skip option. We'll be sure to announce once this feature is brought back and fill you in on all the details!
I CANCELLED, CAN I REACTIVATE MY ACCOUNT?
In order to ensure becoming a subscriber is an even playing field for all our potential subscribers, we do not offer an option to reactivate your cancelled subscription. 

If you've cancelled your subscription previously, we cannot wait for you to join us in our Bookish fun again! We'd ask that you wait until open enrollment )the 25th-18th) and resubscribe then 🥰
I CANCELLED, WHY AM I STILL RECEIVING BOXES?
Cancelling your subscription ensures your account will no longer be charged. However, any boxes you've previously renewed (purchased) will still be sent out. If you've received a box after cancelling, double check that your account status shows "Cancelled". If it does, generally the box you received is a box you've previously purchased.
HOW DO I ACCESS MY SUBSCRIPTION ACCOUNT?
To access your account:

1. Select "Log In"
2. Log into your account associated with your subscription
3. Once logged in, select your name in the header
4. Select "My Orders". Here is where you can see all your previous orders- including any Shop orders.
5. Select "Manage My Subscription". Here is where you can manage your subscription.

If you are unable to select "Manage My Subscription" or that option does not appear, please double check that you've logged into the account associated with your subscription. We often find customers may have multiple accounts on The Bookish Shop. Also, be sure you've activated your account. When you subscribe you'll receive an account invite where you activate your account. If you did not receive this, our Customer Service Team is able to send this invite your way🙌

KINDLY NOTE: If you are unable to view your subscription, please reach out to our Customer Service Team (hello@thebookishbox.com). We absolutely want to ensure you have full access to manage your subscription🥰
HOW DO I UPDATE MY EMAIL ADDRESS?
Updating your email address on your subscription account must be done by our Customer Service Team. Send an inquiry to our team by emailing hello@thebookishbox.com so we can get your account situated 🤗 

KINDLY NOTE: Updating your email address on your subscription account will also update the email address for all shop orders placed on that account in the future. 
WHEN WILL MY REFUND PROCESS?
If a refund request is made within 48 hours of your account renewing/purchasing, you are able to receive a refund. Refunds are typically available in 3-7 business days, according to your bank's policies. Once we issue the refund, it is in the bank's hands to process the refund. 

A confirmation email is sent to you when our Customer Service Team issues a refund. If you've received this, we are now awaiting your bank to approve the refund.
ARE THERE PERKS TO BEING A SUBSCRIBER?
Aside from receiving bookish goodies monthly, we've packed our subscription full of perks 🥳 

Active Subscribers receive the following perks:
✨ You can shop the site and save on every order. Use your subscriber code for 15% off every order. If you are unsure what your subscriber code is, please reach out to our CS Team (shop@thebookishbox.com); this code is also in your welcome email.

✨You have full access to our Members Shop! Log into your Bookish Account associated with your subscription to access. We drop news items on the 10th of every month exclusive to you!

✨You'll receive early access for exclusive preorders! If you have your eye on a preorder dropping soon, keep a look out in your inbox. We'll email details for early access!

✨ You can join our Bookish Box Fam Facebook Group! Not only do we share exclusive spoilers in this group, it's also a community for our Bookish Fam to bond! 
HOW DO I CANCEL MY SUBSCRIPTION?
We hate to see you go, but don't worry- your not locked in for life! First, you'll want to log into your Bookish Box & Shop Account. Next:

1. Go to "My Orders" 
2. Select "Manage Subscriptions" 
3. Select "Edit" on your active subscription 
4. Select "Cancel Subscription". 

KINDLY NOTE: Cancelling your subscription will ensure your account no longer renews for upcoming boxes. However, any box you've already purchased will not be cancelled/refunded. For more information, checkout our Cancellation Policy.

SUPPORT & BILLING QUESTIONS

An item is missing from my box?
Oh goodness! We are so very sorry an item was missing from your box. Please reach out to our customer service (hello@thebookishbox.com) so we can get a replacement out to you💕 If you are missing either a Book or a Shirt, be sure to double check your subscription type, to ensure these items should have been included before reaching out.

KINDLY NOTE: In an event that we don't have stock to send a replacement item out, we will always do our best to remedy the situation! This occurrence is few & far in-between, but worth mentioning.
an item was damaged in my box?
We are so sorry to hear you received a broken/damaged item! It is such a bummer to get your box, only to realize something is broken. Although we do our very best to securely package all items, sometimes boxes have an extra rough transit. 

Please reference our Book Replacement Qualifications for damaged books, and our Item Replacement Qualifications. Reach out to our customer service (hello@thebookishbox.com) so we can get a replacement out to you and/or we can go over replacement options. To expedite the process, please include a photo of the damaged item in your initial email 🤗 In an event that we don't have stock to send a replacement item out, we will always do our best to remedy the situation! This occurrence is few & far in-between, but worth mentioning.

For items retailing at a high value (such as exclusive edition books), we will request the damaged item be sent back to our HQ. We will pay for the reshipping fee. Upon the arrival of your damaged item, we will send out your replacement 💞  

KINDLY NOTE: Our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.
CANCELLATION POLICY
Please cancel before the 20th of the month to avoid being charged. We do not offer refunds after we have charged, unless the request is made within 48 hours of your account renewing. 

KINDLY NOTE: When you cancel, that cancels the subscription, avoiding any future charges. It will not cancel any boxes you've already purchased, instead it will prevent any charges in the future from processing.
WHERE IS MY SHIRT OR BOOK?
We do offer different style boxes, that way our subscribers can really customize their box to fit what they are looking for! Double check your account to see which box type you've signed up for. 

Our insert cards are universally used for all box types for that month- so if you are on a plan that does not include a shirt and/or book, these items will be listed on your insert card. 
BOOK REPLACEMENT QUALIFICATIONS
These standards are based off what the publishers outline as the return policy for us to return books to them, as well as the policies of similar bookstores. If your book qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 If we are unable to issue a replacement due to stock, we will go over other option with our subscribers. 

These flaws DO qualify for a replacement:
✨Sticky residue that cannot be removed
✨Parts/Pages missing or torn 
✨Punctured 
✨Spine split in half 
✨Torn- piece missing (hangnails not included)
✨Water damage 
✨Extremely blurry stencil sprayed edges 
✨Extreme dings that effect ability to read 
✨Extreme dings that effect ability to display 
✨Torn dust jacket 

These flaws DO NOT qualify for a replacement: 
💫Minor dings that do not effect ability to read 
💫Minor dings that do not effect ability to display 
💫Light scratches 
💫Torn- pieces not missing and/or hangnails 
💫Normal shelf wear: minor dulling 
💫Slightly wavy pages 
💫Slightly loose dust jacket 
💫Stencil sprayed edges that have a slight blur 
💫Hardback jacket with minimal creasing 
💫Sticky residue that can be removed 

KINDLY NOTE: Our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.
ITEM REPLACEMENT QUALIFICATIONS
If your item qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 If we are unable to issue a replacement due to stock, we will go over other option with our subscribers. 

These flaws DO qualify for a replacement: 
💫 Item broken & rendered unusable 
💫Water damage 
💫Sticky residue that cannot be removed 
💫Holes/Rips 
💫Torn- piece missing (hangnails not included) 
💫 Extreme dings that effect the ability to use 
💫 Extreme dings that effect the ability to display 
💫 Extreme misspellings/misprints that effect the ability to use or display 
💫Extreme ink bleeds 

These flaws DO NOT qualify for a replacement: 
✨Slight scratches 
✨Sticky residue that can be removed 
✨Torn- piece no missing/hangnails 
✨Minor misspellings/misprints that do not effect the ability to use or display 
✨Minor dings 
✨Slight fraying or loose thread 
✨Minor ink bleeds 


KINDLY NOTE: Our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.
HOW DO I UPDATE MY PAYMENT METHOD?
You can change your payment method for upcoming renewals (boxes you have not yet paid for) by logging into your Bookish Box & Shop Account. Next: 

1. Go to "My Orders" 
2. Click "Manage Subscriptions" 
3. Click "Billing Information" 
4. Select "Payment Method" 
5. Enter your new payment method information
6. Click "Update Card"
7. Allow 24 hours for your payment method to update.

KINDLY NOTE: It can take up to 24 hours for your payment method to update. We do not hold your payment info in our system, so our system must communicate with Stripe to make this update. If you have updated your payment method & saved, this will automatically be updated within 24 hours.
HOW DO I UPDATE MY BILLING ADDRESS?
You can change your billing address for upcoming renewals (boxes you have not yet paid for) by logging into your Bookish Box & Shop Account. Next: 

1. Go to "My Orders" 
2. Click "Manage Subscriptions" 
3. Click "Billing Information" 
4. Click on "Billing Address" 
5. Enter your new billing address 
6. Click "Update" 
7. Allow 24 hours for your billing address to update.

KINDLY NOTE: It can take up to 24 hours for your billing address to update. We do not hold your payment info in our system, so our system must communicate with Stripe to make this update. If you have updated your billing address & saved, this will automatically be updated within 24 hours.
CAN I MAKE A RETURN OR EXCHANGE?
We do not offer returns. If for any reason your package was unsatisfactory, please email our customer service team hello@thebookishbox.com. Please let us know within 2 weeks of delivery. 

SHIRT EXCHANGES: Please feel free to reach out to see if we have the desired size in stock if you'd like to exchange- if we have it available, we are happy to send you an exchange. In this case, we would ask that you pay for the reshipment of the new shirt, in addition to sending back the original shirt you've received. If you're needing to adjust your shirt size, please reach out to our Customer Service Team to make this adjustment for future renewals.

KINDLY NOTE: Every now & again we may be able to step outside our policy, and offer an exchange. In this case, we do require a payment to cover the re-shipping fee, as well as the original item being sent back to our office (cost not covered by The Bookish Box) but we will be covering the cost of products. As for a return, if we are able to step outside our policy, we do require the original item being sent back to our office (cost not covered by The Bookish Shop), and once the item arrives the refund will be issued.
MY RENEWAL PAYMENT FAILED, NOW WHAT?
If your renewal on the 20th is unsuccessful, you will receive an email to inform you as to why it was unable to renew. You would want to "fix" the issue as quickly as possible and your account will attempt to renew until the 25th. If your account is still unable to renew after those four attempts, your subscription is automatically cancelled.

You'll receive a notification via email leading up the 20th of the month to remind you of your upcoming renewal. To ensure your account renews properly on the 20th, give your account a look over when you receive this notification email. Typically, we see failed renewals for the following reasons:

❣️Card on file has expired
❣️Insufficient funds with selected payment method
❣️Payment method selected has been cancelled
❣️You've reached your credit limit *credit cards only*
❣️Selected billing address does not match the billing address on selected payment method.

Have no fear! All the above issues are easy to fix. Double check your payment information in your customer portal & update the information if needed.

KINDLY NOTE: If your subscription is cancelled due to four failed renewal attempts, we will always do our very best to help reactivate your subscription. However, we open to the public on the 25th of the month and if we sell out we may not be able to reactivate your subscription.
CAN I USE PAYPAL?
Our subscription service is unable to accept PayPal. We accept all major debit/credit cards 🥰
HOW ARE CHARGEBACKS HANDLED?
When we receive a a chargeback, in order to protect our company- we no longer accept orders from that customer, and we cancel any open orders as well. This is what we have been instructed to do from our bank to protect our company from fraudulent chargebacks. 

Generally, before moving forward with cancelations, we reach out to the customer to inquire on why a chargeback was placed. If this chargeback is confirmed to be placed in error we would need this chargeback to be dropped within the stated timeframe in order to keep all open orders and accept future orders. We make a note not to ship any open orders until this is sorted out.We hate bringing this your way, but chargebacks are extremely hurtful for all businesses, but especially for a small business like us. Not only is it a refund, but we also receive a hefty charge from the bank as well. 

still have questions? want to connect?

Our Customer Service Team 
is ready to help you with all things Bookish! Send an inquiry to hello@thebookishbox.com. 

Our Shop FAQ will help answer questions geared towards shop orders instead of subscription boxes. We make Bookish easy!
We share updates, current sales, new products and MORE! We have an amazing Bookish community waiting for you to join in!