The Bookish Shop FAQ

Don't stress! We make going Bookish easy 📚
I'm so excited for my order! When will it ship?
Our typical shop processing time is 2 weeks. However, with the effects COVID-19 has had on suppliers and shipping partners, our current order processing time is 3-4 weeks. We are expecting to lower this processing time as our suppliers and shipping partners are able to get back on track. Thank you so much for your patience with us during this time!

All shirts & joggers are printed to order. Our Bookish candles are hand poured, in small batches in house as well. While this does add to our processing time, it ensures you are getting the best quality! 

Items that are ready-to-ship (i.e prints, jewelry, non-printed items) will generally ship within 2 weeks, or sooner.

Preorders & Monthly Bookish Boxes will ship per the timeframe stated in the listing.
How long does it take for my order to reach my Bookish home once I receive a tracking number?
US shipping time is typically 1-5 business days, while international shipping is typically 2-8 weeks. 
This is a typical timeline for USPS, however, this timeline will fluctuate with USPS. Please allow for longer processing time, during sales or holiday due to the high order volume. 

When your order enters our packaging phase, you'll receive an email containing your tracking number. Please allow 3-7 business days for your tracking number to update, while we package your order, and USPS scans in your package.
What color will my shirt or joggers be?
All printed items will arrive in the color and ink color combo in the listing. 

Due to our high volume, we are unable to take color requests/changes. 

If you upgrade your shirt to one of our Bookish Featured Upgrades of the Month, the shirt color will vary, based on design and availability within our supplier. We cannot guarantee all colors will be available. We will always select a color that the ink color looks UH-MAZ-ING on🥰 
Exchange Policy
Please check our size charts before placing your order. Since all shirts are hand printed and made to order, we aren't able to exchange sizes. 

If you need any sizing advice, or need to change your shirt size after your order has been placed, please let us know within 48 hours. Our Customer Service Team (shop@thebookishbox.com) is always happy to help!

However, if you received the wrong size (from what was initially ordered), we will absolutely send the correct size! Reach out to our CS Team (shop@thebookishbox.com) so we can make this right for you! 💫

Every now & again we may be able to step outside our policy, and offer an exchange. In this case, we do require a payment to cover the re-shipping fee, as well as the original item being sent back to our office (cost not covered by The Bookish Shop) but we will be covering the cost of products.
Return Policy
All items are final sale. If you receive anything defective, in any way, please let us know and we will be glad to send a replacement ❣️ Please contact us within 1 week of receiving an item if you need to report problem.  

Every now & again we may be able to step outside our policy, and offer a return. In this case, we do require the original item being sent back to our office (cost not covered by The Bookish Shop), and once the item arrives the refund will be issued.
When will my preorder ship?
Preorders will ship per the timeframe stated in the listing. We'll be sure to send an email once we begin fulfillment on our preorders, as well as send an email containing your tracking number.

If for any reason we are having a delay with a preorder, we will be sure to share this via our newsletter, as well as our Instagram account (@thebookishbox & @thebookishshop). 
Help! One of my items arrived damaged! How can we fix this?
We are so sorry to hear you received a broken/damaged item! It is such a bummer to get your order, only to realize something is broken. Although we do our very best to securely package all items, sometimes boxes have an extra rough transit. Please reach out to our customer service (shop@thebookishbox.com) so we can get a replacement out to you and/or we can go over replacement options. To expedite the process, please include a photo of the damaged item in your initial email 🤗
Lost or Stolen Package Policy
When we ship your box, you will receive a tracking number via email. Once your package is dropped off at USPS, it's the responsibility of the Postal Service, and out of our hands.

If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there.

If you do not receive your package, please reach out to your local USPS before sending an email to customer service. If they can confirm your package has been lost, please reach out to our customer service (shop@thebookishbox.com), and we can get you set up with a replacement. 

For lost or stolen boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products.
Do you ship internationally?
Yes❣️ we ship everywhere except the UK & Mexico
Oh no! An item is missing from my order! Can I get this sent to me?
Oh goodness! We are so very sorry an item was missing from your order. Please reach out to our customer service (hello@thebookishbox.com) so we can get a replacement out to you💕
I'm struggling with my Bookish Shop woodwick candle! Please help!
The woodwicks do require a little different strategy than normal cotton wicks, so here are some tips & tricks: 
• Make sure your wick is trimmed to between 1/8″ – 3/16″ / 3.2Mm – 4.8Mm before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish. 

• Wooden wicks do need a little attention and tending to before each burn, similar to cotton wicks. Be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual. 

• If when burning the candle for a long period of time you notice the flame height getting too low, it may be necessary to tap off any excess ash or burnt wood along the top of the wick. The flame will then return to its proper optimal height.

• Be very careful not to let any debris from the wick (or anything else!) Fall into the candle. 

• Extinguish candle when 1/2” / 12.7Mm of wax is remaining. 

• Do not burn candle more than 4 hours at one time. 

If these don’t fix the issue, please reach out to our Customer Service Team (shop@thebookishbox.com)🥰 We want to make sure you get to burn this beautiful scented candle & hear the crackle of the woodwick!
I received my order, but my preorder or Monthly Bookish Box is missing. Did you forget to include this?
Preorders and Bookish Boxes will ship per the timeframe stated in the listing, while shop items will ship within our current shop processing time. When a preorder or Bookish Box Subscription is placed with shop items, we will fulfill the order as a whole. But have no fear- we still have you down to receive your preorder or Bookish Box once we begin shipping. We'll be sure to send an email once we begin fulfillment on our preorders or Bookish Boxes, as well as send an email containing your tracking number 🤗
What makes Bookish Shop candles so special?
We take so much pride in our Bookish Shop candles! Each candle is hand poured in small batches, and includes so much love. All candles will come wrapped in tissue paper, with a beautiful wax stamp steal💖

All of our Bookish Shop candles are:
100% Soy Wax
Clean Burning
Cruelty Free
Paraben Free
Hand Poured in Small Batches
Handcrafted in the USA

All of our Bookish Shop Candles include:
Crackling Wooden Wick
High Quality Oil
Premium Reusable Glassware
How can I stay in the loop for all things Bookish?
Be sure to subscribe to our newsletter to receive all important Bookish Shop updates 💫 We also share lots of important updates on our Instagram- so follow @thebookishshop to stay in the loop always.
Whoops! I accidentally placed an order, am I able to cancel?
Orders including printed items or candles are able to be cancelled within 48 hours of placing your order. We work quickly to get your order in the works, so cancellations are unable to be made after 48 hours. 

If you need to adjust your order, please reach out to our CS Team (shop@thebookishbox.com) within 48 hours, so they can help edit your order💫
Am I able to cancel my preorder?
Pre-order cancelation requests must be emailed within 48 hours of purchasing. Unfortunately, cancelations will not be made after 48 hours.
Can I use one of your designs for my own projects?
Our team and the artists we work with put so much time and love into these designs. All designs are owned by The Bookish Shop, all rights reserved.

Do not duplicate or copy in anyway, be kind & original.
I requested a refund, but the funds have not reached my account yet. When will my money be returned?
Refunds are typically available in 3-7 business days, according to your bank's policies. Once we issue the refund, it is in the bank's hands to process the refund.

PayPal refunds are typically available in 24 hours.
How do I apply an upgrade to my Bookish shirt?
Add a Bookish Featured Upgrade to your cart with the shirt design you would like if you are purchasing. Upgrades are located in the "Upgrade of the Month" Collection 🖤

Please let us know in the notes what design this is for.
Do I receive any perks for being a Bookish Box Subscriber?
Whooohoo! We are so happy you've subscribed! The Bookish Box Current Active subscribers can shop the site and save on every order. Use your subscriber code for 15% off every order. 

If you are unsure what your subscriber code is, please reach out to our CS Team (shop@thebookishbox.com).
How do I take care of my new shirt?!
All of our Bookish shirts come pre-shrunken, and if washed & dried as indicated on the tag, they should not shrink 🥰 

How to wash:
Turn your shirt inside out, machine wash in warm water with like colors only. Do not use chlorine bleach.

How to dry:
Tumble dry on low. If you are wanting to iron your shirt, make sure not to iron over the design and only use low-medium heat. 


How do I take care of my new joggers?!
All of our Bookish joggers come pre-shrunken, and if washed & dried as indicated on the tag, they should not shrink 🥰 

How to wash:Turn your joggers inside out, machine wash in warm water with like colors only. Do not use chlorine bleach. 

How to dry:Tumble dry on low. If you are wanting to iron your shirt, make sure not to iron over the design and use only low-medium heat.
The item I want is sold out! Will it be restocked?
We are so happy you are loving our Bookish goodies!  If an item you are interested in is currently sold out, be sure to "Favorite" that item! That way, if the item is restocked in the future you'll receive an email letting you know 🥰 This also helps us know which items are in high demand so we are more likely to be able to restock it.

Exclusive items + previous box items are generally not restocked. 
Oh no! My question isn't covered in your FAQ. How can I reach out to your team?
Have any questions or concerns not covered in our FAQ? We’re just an email away💥 Send us an email to hello@thebookishbox.com! Our lovely Customer Service Team is happy to help!Please allow 1-3 business days for a response from our team.
EU Shipping
Starting July 1st, 2021, all shipments going to member countries within the European Union (EU) will be charged a "Value-Added Tax" or "VAT tax," which will have to be paid by the recipient to receive the goods. 

Proper Harmonization Number will be included. Once your box or order has shipped, this package is no longer in hands. If the package is returned to us due to lack of payment of VAT/Customs, the customer is responsible for reshipment, and no refunds will be provided.
UK Shipping
Due to the updated VAT requirements, we are currently unable to ship to the UK/ accept orders with a UK shipping address. 

We are working to get our VAT approved, and will be sure to update our UK fam once this happens. Thank you so much for your patience with this!
Can I combine my orders?
We are unable to combine orders to ship together due to the high volume we experience. Fortunately, shipping costs are calculated by the weight of items, so orders being placed separately will not cause a higher cost in shipping💕

Shop items will always ship separately from your Monthly Box, within our shop processing timeline.
Book Replacement Qualifications
These standards are based off what the publishers outline as the return policy for us to return books to them, as well as the policies of similar bookstores. If your book qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 Kindly note, if we are unable to issue a replacement due to stock, we will go over other option with our subscribers. 

These flaws DO qualify for a replacement:
✨Sticky residue that cannot be removed✨Parts/Pages missing or torn 
✨Punctured ✨Spine split in half 
✨Torn- piece missing (hangnails not included) ✨Water damage 
✨Extremely blurry stencil sprayed edges ✨Extreme dings that effect ability to read✨Extreme dings that effect ability to display ✨Torn dust jacket 

These flaws DO NOT qualify for a replacement:
💫Minor dings that do not effect ability to read 
💫Minor dings that do not effect ability to display💫Light scratches 
💫Torn- pieces not missing and/or hangnails 
💫Normal shelf wear: minor dulling 
💫Slightly wavy pages 
💫Slightly loose dust jacket 
💫Stencil sprayed edges that have a slight blur 
💫Hardback jacket with minimal creasing 
💫Sticky residue that can be removed
Item Replacement Qualifications
If your item qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 Kindly note, if we are unable to issue a replacement due to stock, we will go over other option with our subscribers. 

These flaws DO qualify for a replacement: 
💫 Item broken & rendered unusable 
💫Water damage 
💫Sticky residue that cannot be removed 
💫Holes/Rips 
💫Torn- piece missing (hangnails not included) 
💫 Extreme dings that effect the ability to use 
💫 Extreme dings that effect the ability to display💫 Extreme misspellings/misprints that effect the ability to use or display 
💫Extreme ink bleeds 

These flaws DO NOT qualify for a replacement:✨Slight scratches 
✨Sticky residue that can be removed 
✨Torn- piece no missing/hangnails 
✨Minor misspellings/misprints that do not effect the ability to use or display 
✨Minor dings 
✨Slight fraying or loose thread 
✨Minor ink bleeds