The Bookish Box FAQ

We make book subscriptions easy❣️

frequently asked questions for the bookish box

When will my subscription renew?
Your subscription will renew on the 20th of the month for the upcoming month's box. For example, if you signed up during the sale for our July box, your account will be scheduled to renew on July 20th for our August's box.

If your renewal on the 20th is unsuccessful, you will receive an email to inform you as to why it was unable to renew, and your account will attempt to renew for the following five days. If your account is still unable to renew after those attempts, your subscription is automatically cancelled.
I'm so excited! When will my box ship?
Our monthly boxes are sent out during that month. For example, if you've ordered our July box, you can expect your July box to ship within the month of July. 

For more specific details on your Bookish Boxes arrival, check out our Shipping Updates Page 💫 

Be sure to subscribe to our newsletter to ensure you receive all updates in regards to shipping updates. Each month we'll include when we are beginning the month's box fulfillment.
What are the differences between YA box types? I'm not sure which one to subscribe to!
We offer a variety of box types to be sure we cater to each YA book lovers needs! Our box types include:

YA Book, Shirt, and Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, a Bookish Shop newly designed tee, along with a new Signed Exclusive Edition Young Adult Book that we've selected.

YA Book & Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, along with a new Signed Exclusive Edition Young Adult Book that we've selected. This box does not include a shirt.

YA Themed Shirt & Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, along with a Bookish Shop newly designed tee. This box does not include a book.

YA Book Only: This box will include a new Signed Exclusive Edition Young Adult Book. This box does not include a shirt or the goodies.
What are the differences between Adult box types? I'm not sure which one to subscribe to!
We offer a variety of box types to be sure we cater to each YA book lovers needs! Our box types include:

Adult Book, Shirt & Goodies: This box will includes a newly release adult book, either signed or with a signed nameplate, a Bookish Shop newly designed tee & 3-5 special goodies. 

Adult Book & Goodies: This box will include a newly release adult book, either signed or with a signed nameplate & 3-5 special goodies. This box does not include a shirt.

Adult Book Only: This box will include a newly release adult book, either signed or with a signed nameplate. This box does not include a shirt or goodies.
Should I select the YA option?
Our YA boxes are intended for fellow bookworms who are heavily involved in YA books & the YA world! 

Our YA boxes aren’t only YA inspired fandoms, these boxes are labeled as YA because the books that are going into these boxes are categorized as YA books. 

We don’t market our YA boxes for a certain age group, as we know readers of all ages read YA novels. Our office is filled with YA lovers! 

Our YA boxes include fandom inspired goodies for books that are popular & loved within the book world and our customers. If you are a YA book lover, this box is for you🥰
Should I select the Adult option?
Our adult books are intended to be a  "reader’s lifestyle box". It will heavily include items that anyone who loves to read can enjoy! 

Anyone who reads can purchase the box and enjoy all of the the items included, without having an extensive knowledge of certain fandoms. 

Our adult boxes aren’t geared for customers who are looking for fandom inspired items, instead for bookworms who want items that inspire readers lifestyle💕
How do I change my shirt size?
To adjust your shirt size, first you'll want to log into your Bookish Box & Shop account. Next, go to "My Account" --> "Manage Subscriptions" -->  "Edit" --> Click on your Product --> Select New Shirt Size --> "Update".

Please note, adjustments to your account will take place on your upcoming renewal, and will not adjust any boxes that have already been purchased.
I love my boxes, but I need to skip a month. How can I do this?
In order to skip a month, cancelling your subscription before your account renews for the month you'd like to skip is required. When you would like to resume your subscription, you'll want to purchase a subscription when we open for the next month's box.
I hate to leave, but I need to cancel my subscription?
We hate to see you go, but if you'd like to cancel your subscription you can absolutely do so.  First, you'll want to log into your Bookish Box & Shop Account. Next, go to "My Account" --> "Manage Subscriptions" --> "Edit" --> "Cancel My Subscription".

Please note: cancelling your subscription will ensure your account no longer renews for upcoming boxes. However, any box you've already purchased will not be cancelled/refunded. For more information, checkout our Cancellation Policy.
Cancellation Policy
Please cancel before the 20th of the month to avoid being charged. We do not offer refunds after we have charged, unless the request is made within 24 hours of your account renewing.

When you cancel, that cancels the subscription, avoiding any future charges. It will not cancel any boxes you've already purchased, instead it will prevent any charges in the future from processing.
Lost or Stolen Package Policy
When we ship your box, you will receive a tracking number via email. Once your package is dropped off at USPS, it's the responsibility of the Postal Service, and out of our hands.

If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there. 

If you do not receive your package, please reach out to your local USPS before sending an email to customer service. If they can confirm your package has been lost, please reach out to our customer service (hello@thebookishbox.com), and we can get you set up with a replacement.

For lost or stolen boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products.

Do you ship internationally?
Yes❣️ we ship everywhere except the UK & Mexico. For all international orders, The Bookish Box & Shop are not responsible for any fees at customs.

EU SHIPPING:Starting July 1st, 2021, all shipments going to member countries within the European Union (EU) will be charged a "Value-Added Tax" or "VAT tax," which will have to be paid by the recipient to receive the goods.Proper Harmonization Number will be included. Once your box or order has shipped, this package is no longer in hands. If the package is returned to us due to lack of payment of VAT/Customs, the customer is responsible for reshipment, and no refunds will be provided. 

UK SHIPPING:Due to the updated VAT requirements, we are currently unable to ship to the UK/ accept orders with a UK shipping address.We highly recommend using a forwarding service (such as Stackry) to receive all your Bookish Goodies!
What about an exchange or return?
We do not offer returns. If for any reason your package was unsatisfactory, please email our customer service team hello@thebookishbox.com. Please let us know within 2 weeks of delivery. 

If you're needing to adjust your shirt size, you can change by logging into your account. Please note, adjustments to your account will take place on your upcoming renewal, and will not adjust any boxes that have already been purchased.

Please feel free to reach out to see if we have the desired size in stock if you'd like to exchange- if we have it available, we are happy to send you an exchange.

Every now & again we may be able to step outside our policy, and offer an exchange. In this case, we do require a payment to cover the re-shipping fee, as well as the original item being sent back to our office (cost not covered by The Bookish Box) but we will be covering the cost of products. As for a return, if we are able to step outside our policy, we do require the original item being sent back to our office (cost not covered by The Bookish Shop), and once the item arrives the refund will be issued.
How do I track my Bookish Box?
Once we begin fulfillment, we'll be sure to send an email update via our newsletter. Since we ship in large batches over several business days, not all tracking numbers are sent at once. You'll receive a tracking number via email once your boxes batch has begun fulfillment. This way you can get an ETA from USPS on when your box will arrive to your Bookish home!

Due to the large volume of boxes we send each month to USPS, please allow 3-7 business days for your tracking to update.
Where is my shirt and/or book?
We do offer different style boxes, that way our subscribers can really customize their box to really fit what they are looking for! Double check your account to see which box type you've signed up for. Our insert cards are universally used for all box types for that month- so even if you are on a plan that does not include a shirt and/or book, these items will be listed on your insert card. 

If you'd like to switch to a plan including a tee and/or a book, you are absolutely able to do so! First you'll want to log into your Bookish Box & Shop account. Next, go to "My Account" --> "Manage Subscriptions" --> "Edit" --> Click on your Product --> Select New Subscription Type --> "Update". 

When you change your plan, it does not effect boxes you’ve already purchased, it takes place on your next renewal. Kindly note, you are not able to update your subscription to a type that is marked as sold out.

If you need any assistance with updating your subscription, please know we are happy to help! 
An item is missing from my box, can I get one sent to me?
Oh goodness! We are so very sorry an item was missing from your box. Please reach out to our customer service (hello@thebookishbox.com) so we can get a replacement out to you💕

If you are missing either a Book or a Shirt, be sure to double check your subscription type, to ensure these items should have been included before reaching out.
Help! One of my items arrive broken/damaged! What can we do?
We are so sorry to hear you received a broken/damaged item! It is such a bummer to get your box, only to realize something is broken. Although we do our very best to securely package all items, sometimes boxes have an extra rough transit. 

Please reference our Book Replacement Qualifications for damaged books, and our Item  Reach out to our customer service (hello@thebookishbox.com) so we can get a replacement out to you and/or we can go over replacement options. To expedite the process, please include a photo of the damaged item in your initial email 🤗

For items retailing at a high value, we will request the damaged item be sent back to our HQ. We will pay for the reshipping fee. Upon the arrival of your damaged item, we will send out your replacement 💞

Kindly note, our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.
I'm struggling with my Bookish woodwick candle! Please help!
The woodwicks do require a little different strategy than normal cotton wicks, so here are some tips & tricks: 

 • Make sure your wick is trimmed to between 1/8″ – 3/16″ / 3.2Mm – 4.8Mm before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish. 
• Wooden wicks do need a little attention and tending to before each burn, similar to cotton wicks. Be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual. 
• If when burning the candle for a long period of time you notice the flame height getting too low, it may be necessary to tap off any excess ash or burnt wood along the top of the wick. The flame will then return to its proper optimal height.• Be very careful not to let any debris from the wick (or anything else!) Fall into the candle. 
• Extinguish candle when 1/2” / 12.7Mm of wax is remaining.
• Do not burn candle more than 4 hours at one time. 

If these don’t fix the issue, please reach out to our Customer Service Team🥰 We want to make sure you get to burn this beautiful scented candle & hear the crackle of the woodwick!
I have a shop/ am an author/publisher and I want to contribute!
Please email collabs@thebookishbox.com for more information. We will request a sample of your products, and/or current reviews, as we want to ensure our customers are only getting the best.
I asked to have my subscription cancelled in the notes of my order. Why wasn't it cancelled?
The "notes" section for subscriptions will not reach our customer service reps. 
If you have a question or an inquiry about your order, please reach out to our wonderful customer service reps by emailing hello@thebookishbox.com. 

If you are wishing to purchase one box, and not have your subscription renew going forward, placing "cancel subscription" in notes will not cancel your subscription. Please follow the proper steps to cancel your subscription.
How can I stay in the loop with all Bookish updates?
Be sure to subscribe to our newsletter to receive all important Bookish Box updates 💫 We also share lots of important updates on our Instagram- so follow @thebookishbox to stay in the loop always.

To stay up to date on shipping updates, please view our Shipping Update page🥰
I've moved! How do I update my address?
You can change your address by logging into your Bookish Box & Shop Account. Next, go to "My Account" --> "Manage Subscriptions" --> "Addresses" --> Click on your current address --> Adjust to your new desired address --> "Update".

Please note, changing your address will not apply to boxes that have already been purchased. If you need to adjust the address on a previous renewal, please reach out to our Customer Service Team (hello@thebookishbox.com).
I cancelled, but I want to reactivate my account! Help!!
In order to ensure becoming a subscriber is an even playing field for all our potential subscribers, we do not offer an option to reactivate your cancelled subscription.

If you've cancelled your subscription previously, we cannot wait for you to join us in our Bookish fun again! We'd ask that you wait until open enrollment, and resubscribe then.
Oh no! My question isn't covered in your FAQ! How can I reach out to your team?
Have any questions or concerns not covered in our FAQ? We’re just an email away💥 Send us an email to hello@thebookishbox.com! Our lovely Customer Service Team is happy to help!

Please allow 1-3 business days for a response from our team.
Book Replacement Qualifications
These standards are based off what the publishers outline as the return policy for us to return books to them, as well as the policies of similar bookstores. If your book qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 Kindly note, if we are unable to issue a replacement due to stock, we will go over other option with our subscribers.

These flaws DO qualify for a replacement:
✨Sticky residue that cannot be removed
✨Parts/Pages missing or torn 
✨Punctured 
✨Spine split in half 
✨Torn- piece missing (hangnails not included) 
✨Water damage 
✨Extremely blurry stencil sprayed edges 
✨Extreme dings that effect ability to read
✨Extreme dings that effect ability to display 
✨Torn dust jacket

These flaws DO NOT qualify for a replacement:
💫Minor dings that do not effect ability to read
💫Minor dings that do not effect ability to display
💫Light scratches
💫Torn- pieces not missing and/or hangnails 
💫Normal shelf wear: minor dulling 
💫Slightly wavy pages 
💫Slightly loose dust jacket 
💫Stencil sprayed edges that have a slight blur
💫Hardback jacket with minimal creasing 
💫Sticky residue that can be removed

Kindly note, our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.
Item Replacement Qualifications
If your item qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 Kindly note, if we are unable to issue a replacement due to stock, we will go over other option with our subscribers.

 These flaws DO qualify for a replacement:
💫 Item broken & rendered unusable
💫Water damage
💫Sticky residue that cannot be removed
💫Holes/Rips
💫Torn- piece missing (hangnails not included)
💫 Extreme dings that effect the ability to use
💫 Extreme dings that effect the ability to display
💫 Extreme misspellings/misprints that effect the ability to use or display
💫Extreme ink bleeds

These flaws DO NOT qualify for a replacement:
Slight scratches
✨Sticky residue that can be removed
✨Torn- piece no missing/hangnails
✨Minor misspellings/misprints that do not effect the ability to use or display
✨Minor dings
✨Slight fraying or loose thread
✨Minor ink bleeds

Kindly note, our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.
Can I combine by box & shop order to ship together?
We are unable to combine orders to ship with your monthly box due to the high volume we experience each month. Shop items will always ship separately from your Monthly Box, within our shop processing timeline.
You are sold out! Is there a waitlist?
We do not have a waitlist to subscribe. However, no worries! If you add the box type you are wishing to subscribe for to your Wish List, you'll receive an alert anytime it is restocked & available 🥰
How can I upgrade my shirt?
Due to supplier shortages, we are currently not able to offer shirt upgrades for our Shop or our Bookish Boxes. 

If you've already renewed for a box with an upgraded tee or purchased a shop order with an upgraded tee, these will still be honored. Going forward, any subscriptions for upgrades will be cancelled. 

If/when supplier shortages are no longer an issue, we will absolutely let you all in on the good news🥰