We have a current processing time of 8 weeks. We've recently moved fulfillment to a partner fulfillment company, and the move has taken longer than expected. Our partnered fulfillment company is working to get through the backlog of shop orders, and then we anticipate having a much smaller processing time moving forward of about 1-4 business days.

Because our team works quickly, changes to orders may not be able to be honored. If your order has shipped, our team is unable to make any changes. Because of this, we highly recommend taking an extra look at your order before placing it to ensure everything is correct (including quantities, shipping address, etc).

KINDLY NOTE: During large sales, new product drops, or other situations that may largely increase our order load, the shop processing time may increase. Typically this is shared upon the announcement of the sale/product drop and accompanied by your order confirmation email stating the processing time.

UK SHIPPING: Due to VAT requirements, we are currently unable to ship to the UK/ accept orders with a UK shipping address. We highly recommend using a forwarding service (such as Stackry) to receive all your Bookish Goodies! Be sure to subscribe to our newsletter to receive all important Bookish Box updates

Every now & again we may be able to step outside our policy and offer a return. In this case, we do require the original item to be sent back to our office (cost not covered by The Bookish Shop), and once the item arrives the refund will be issued.

Cancellation Policy:Orders are able to be cancelled within 48 hours of ordering or until the order has shipped- whichever occurs first. We work quickly to get your order in the works, so it is possible your order may ship before you reach the 48-hour mark. If your order has shipped, we are unable to cancel your order even if it has not been 48 hours. 

Refunds are typically available in 3-7 business days, according to your bank's policies. Once we issue the refund, it is in the bank's hands to process the refund.PayPal refunds are typically available in 24 hours.

PLEASE NOTE: If an order placed experiences delays (preorders, monthly boxes, shop orders), this supersedes the cancellation/refund policy. If an order placed has delays, we will always allow a cancellation/refund, before the order ships or before fulfillment on that monthly box/preorder begins. 

When we receive a chargeback, in order to protect our company- we no longer accept orders from that customer, and we cancel any open orders as well. This is what we have been instructed to do by our bank to protect our company from fraudulent chargebacks.

Generally, before moving forward with cancellations, we reach out to the customer to inquire about why a chargeback was placed. If this chargeback is confirmed to be placed in error we would need this chargeback to be dropped within the stated timeframe in order to keep all open orders and accept future orders. We make a note not to ship any open orders until this is sorted out. We hate bringing this your way, but chargebacks are extremely hurtful for all businesses, especially for small businesses like us. Not only is it a refund, but we also receive a hefty charge from the bank as well. 

 • Make sure your wick is trimmed to between 1/8″ – 3/16″ / 3.2mm – 4.8mm before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish. 

 • Wooden wicks do need a little attention and tending to before each burn, similar to cotton wicks. Be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual. • If when burning the candle for a long period of time you notice the flame height getting too low, it may be necessary to tap off any excess ash or burnt wood along the top of the wick. The flame will then return to its proper optimal height. 

• Be very careful not to let any debris from the wick (or anything else!) Fall into the candle. 

 • Extinguish the candle when 1/2” / 12.7mm of wax is remaining. 

 • Do not burn candles for more than 4 hours at one time. 

If these don’t fix the issue, please reach out to our Customer Service Team (shop@thebookishbox.com)🥰 We want to make sure you get to burn this beautifully scented candle & hear the crackle of the woodwick!

If your item qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 If we are unable to issue a replacement due to stock, we will go over other options with you. 

 💫 Item broken & rendered unusable 

 💫Water damage 

 💫Sticky residue that cannot be removed 

 💫Holes/Rips 

 💫Torn- piece missing (hangnails not included) 

 💫 Extreme dings that affect the ability to use 

 💫 Extreme dings that affect the ability to display 

 💫 Extreme misspellings/misprints that affect the ability to use or display 

 💫Extreme ink bleeds 

✨Slight scratches 

 ✨Sticky residue that can be removed 

 ✨Torn- piece not missing/hangnails 

 ✨Minor misspellings/misprints that do not affect the ability to use or display 

 ✨Minor dings 

 ✨Slight fraying or loose threads 

✨Minor ink bleeds 

KINDLY NOTE: Our replacements or damaged items are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.

These standards are based on what the publishers outline as the return policy for us to return books to them, as well as the policies of similar bookstores. If your book qualifies for a replacement, please reach out to our CS Team (hello@thebookishbox.com) so they can assist you🥰 If we are unable to issue a replacement due to stock, we will go over other options with you.

✨Sticky residue that cannot be removed 

✨Parts/Pages missing or torn 

 ✨Punctured 

 ✨Spine split in half 

 ✨Torn- piece missing (hangnails not included)✨Water damage 

 ✨Extremely blurry stencil-sprayed edges 

 ✨Extreme dings that affect the ability to read 

 ✨Extreme dings that affect the ability to display 

 ✨Torn dust jacket 

💫Minor dings that do not affect the ability to read 

 💫Minor dings that do not affect the ability to display 

 💫Light scratches 

 💫Torn- pieces not missing and/or hangnails 

 💫Normal shelf wear: minor dulling 

 💫Slightly wavy pages 

 💫Slightly loose dust jacket 

 💫Stencil sprayed edges that have a slight blur 

 💫Hardback jacket with minimal creasing 

 💫Sticky residue that can be removed 

KINDLY NOTE: Our replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to reevaluate our replacement policies with this person, and potentially not offer replacements for this person going forward. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.