When we ship your box, you will receive a tracking number via email. Once your package is dropped off at USPS, it's the responsibility of the Postal Service, and out of our hands.
If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there.
If you do not receive your package, please reach out to your local USPS before sending an email to customer service. If they can confirm your package has been lost, please reach out to our customer service (firstname.lastname@example.org), and we can get you set up with a replacement.
For lost or stolen boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products.