Shipping Questions

When will my order ship?
The Bookish Box is a monthly literary subscription📚 Each month, we send a newly released book and themed items to you.​We offer both Young Adult & Adult book options, so you're able to select the kind of book you love. The goodies are items inspired by our monthly theme and are created by our company or by incredible small shops. The shirt & goodies in the YA box & Adult box are different so you never have to worry about receiving duplicates if you subscribe to both. ​Each month we announce our new themes & include teaser information about the books and items included. See our previous monthly boxes HERE!
When will my order arrive?
Young Adult: Our YA boxes are intended for fellow bookworms who are heavily involved in YA books & the YA world! Our YA boxes aren’t only YA inspired fandoms, these boxes are labeled as YA because the books that are going into these boxes are categorized as YA or NA books. The book we include would be considered upper YA or new adult. We will always share the book we are including so you'll be able to look into it & see if the content is comfortable for you. We don’t market our YA boxes for a certain age group, as we know readers of all ages read YA novels. Our YA boxes include fandom inspired goodies for books that are popular & loved within the book world and our customers. If you are a YA book lover, this box is for you🥰 Visit our previous boxes page to see what we have done in the past!

Adult: Our adult books are adult romance, fantasy, and contemporary titles. Just like with our YA box, we always share the title of book we are releasing, so you're able to decide if it's a genre you are interested in.Our adult boxes are a perfect mix of subtle fandom inspired and generally bookish items that inspire readers lifestyle💕 All items included in our box are usable and aesthetically pleasing. Visit our previous boxes page to see what we have done in the past!
Do you ship internationally?
We offer a variety of box types to be sure we cater to each book lover's needs! Our box types include:​

Book, Shirt, and Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, a Bookish Shop newly designed shirt, along with a new Signed Exclusive Edition Book that we've selected. This box type is the complete package!

Book & Goodies: This box will include 3-5 Bookish goodies inspired by that month's box theme, along with a new Signed Exclusive Edition Book that we've selected. This box does not include a shirt. 

Book Only: This box will include a new Signed Exclusive Edition Book. This box does not include a shirt or the goodies.

YA & Adult Book Only: This box will include TWO new Signed Exclusive Edition Books- one being the YA book and the other being our Adult book. This box does not include a shirt or the goodies.
EU & UK SHIPPING
Be sure to subscribe to our newsletter to receive all important Bookish Box updates💫 This includes updates such as: shipping updates, new product releases, on sale dates for preorders, sale alerts & MORE!  
LOST OR STOLEN PACKAGE POLICY
We are unable to combine orders to ship with your monthly box due to the high volume we experience each month. In addition to high volume, our monthly boxes and shop orders are fulfilled by two separate teams, so they are shipped within each of their allotted processing times.

Shop items will always ship separately from your Monthly Box, within our shop processing timelineThis allows your shop order to typically ship quicker, as we aren't holding back your order for your monthly box.
WHERE IS MY PREORDER?
We are so excited for you to join the Bookish Fam! We are closed from 19th-24th each month for our Active Subscribers renewal period. Each month on the 25th we open available spots to the public for our boxes. 

Our Adult Box Waitlist is currently CLOSED. 
We expect to send all who are currently on our Adult Box Waitlist a password next month, and after that, we will be able to move to o to the public each month on the 25th. 

KINDLY NOTE: 

 ❤️ If you are currently on our Adult Box Waitlist: your spot has not been lost. You will still receive a password to secure an Adult Box Subscription when we open up for our November Adult Box. 

 ❤️ We have officially sent passwords to all that have signed up on our waitlist through 8/5. 

 ❤️ After all passwords have been sent to those currently on our waitlist, our Adult Box will be treated like our YA box. This means, on the 25th of each month we'll open available spots to the general public. (please note: from the 19th-24th of every month all subscriptions are sold out while our current subscribers renew for their box). 

 ❤️ If we need to move back to utilizing a waitlist for our Adult Box: We will alert you via our newsletter and IG before the waitlist is opened.   

PAYMENT QUESTIONS

RETURN & CANCELLATION POLICY
Yes❣️ we ship everywhere except the UK & Mexico. For all international orders, The Bookish Box & Shop are not responsible for any fees at customs. For international shipping costs please check HERE.

EU SHIPPING: Starting July 1st, 2021, all shipments going to member countries within the European Union (EU) will be charged a "Value-Added Tax" or "VAT tax," which will have to be paid by the recipient to receive the goods.Proper Harmonization Number will be included. Once your box or order has shipped, this package is no longer in hands. If the package is returned to us due to lack of payment of VAT/Customs, the customer is responsible for reshipment, and no refunds will be provided. 

UK SHIPPING: Due to VAT requirements, we are currently unable to ship to the UK/ accept orders with a UK shipping address. We highly recommend using a forwarding service (such as Stackry) to receive all your Bookish Goodies!
EXCHANGE POLICY
You'll receive a tracking number via email once your boxes batch has begun fulfillment. Your tracking number is also attached to the corresponding order on your account. This way you can get an ETA from our shipping provider on when your box will arrive to your Bookish home! We ship in large batches over several business days, so not all tracking numbers are sent at once. Typically it takes 7 business days for all tracking numbers to be sent out but have no fear! We'll always announce on our Shipping Updates Page when all tracking has been sent out.

KINDLY NOTE: You'll receive your tracking number when we've begun the batch that your box is in- however, these are large batches. It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. Please allow 3-7 business days for your tracking to update.
Paypal charges
ALL:  It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. Once your box has reached our shipping provider, it can take another 1-5 business days for your box to be properly scanned in and sorted. With this in mind, please allow 3-10 business days for your tracking to update. If it has been over 10 business days since your tracking has updated last, please reach out to the shipping provider to inquire on your boxes location.

INTERNATIONAL: In addition to the above, international shipments are generally not updated as frequently throughout transit. Tracking does not update from port to port- so if your last update was your box reaching the US port, you will typically not receive another update until your box reaches the next port. International shipments typically take 1-8 (we've even see 10!) weeks to deliver. If your box has not delivered by the 8-10 week mark, please reach out to the shipping provider to inquire on your boxes location.
LOST OR STOLEN PACKAGE POLICY
When we ship your box, you will receive a tracking number via email. Once your package is dropped off at USPS, it's the responsibility of the Postal Service, and out of our hands. 

If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there.  

If you do not receive your package, please reach out to your local USPS before sending an email to customer service. If they can confirm your package has been lost, please reach out to our customer service (hello@thebookishbox.com), and we can get you set up with a replacement. 

For lost or stolen boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products.
MY DISCOUNT CODE ISN'T WORKING?
DOMESTIC: Shipping typically takes 1-7 business days from the day your box has officially been picked up by our shipping provider. Kindly Note: It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. This shipping quote starts from when your boxes tracking shows your package has been accepted by our shipping partner.

INTERNATIONAL: Shipping typically takes 1-8 weeks (depending on your location) from the day your box has officially been picked up by our shipping provider.  Kindly Note: It can take 1-3 business days for your box to move from our packing phase to being sent out with our shipping provider. This shipping quote starts from when your boxes tracking shows your package has been accepted by our shipping partner.

KINDLY NOTE FOR ALL: The above quotes are estimates and are flexible to change. Delays can be expected during peak seasons, global crisis' and any/all factors that effect our shipping providers and customs.
CAN I CANCEL MY PREORDER?
US shipping is built into the cost of our boxes- so for our domestic Bookish Fam there is no additional cost!

For our international Bookish Fam: We keep in mind the US shipping cost you've already paid by purchasing- this way you are only being charge the difference. We utilize flat-rate shipping to ensure your cost is the same from month to month. For international shipping costs please check HERE.

GENERAL QUESTIONS

AN Item arrived damaged, help!
Your subscription will renew on the 20th of the month for the upcoming month's box. For example, if you signed up during the sale for our February box, your account will be scheduled to renew on February 20th for our March box. 

You'll receive a notification via email leading up the 20th of the month to remind you of your upcoming renewal. You'll also receive a notification via email confirming your renewal was successful.

If your renewal on the 20th is unsuccessful, you will receive an email to inform you as to why it was unable to renew, and your account will attempt to renew until the 25th. If your account is still unable to renew after those four attempts, your subscription is automatically cancelled.
An item is missing, help!
You can change your address for upcoming renewals (boxes you have not yet paid for) by logging into your Bookish Box & Shop Account. Next:

1. Click your name in the upper right hand corner
2. Click "Manage Subscriptions" 
3. Click "Addresses"
4. Click on your current address
5. Enter your new desired address 
6. Click "Update". 

KINDLY NOTE: Changing your address will not apply to boxes that have already been purchased. If you need to adjust the address on a previous renewal (a box that has been paid for previously), please reach out to our Customer Service Team (hello@thebookishbox.com) so they can assist you! We are unable to update the shipping address once fulfillment has begun. In those situations, we highly recommend setting up address forwarding with your local USPS to ensure your box reaches you safely!
HOW DO I KNOW MY SIZE?
Currently, you will need to email our Customer Service Team (hello@thebookishbox.com) to update your shirt size. However, soon you'll be able to make this update from your customer portal! We'll be sure to announce when this change has been completed.

KINDLY NOTE: Changing your shirt size will not apply to boxes that have already been purchased and instead will take place on your next renewal. Shirts are ordered early in the month, so once these have been ordered we are unable to make adjustments. However, if we are able to update your shirt size on previously purchased boxes, we will absolutely do so!
CAN I CHANGE MY ORDER?
SWITCHING BOX TYPES IN YOUR CURRENT THEME: 
If you are looking to switch box types, but want to stay in the current theme (YA or Adult), we can absolutely help with this! You are able to make this change in your Customer Portal, if the option you'd like to switch to has stock. You can reach your Customer Portal by logging into your Bookish Account associated with your subscription. Once logged in, select your name in the upper right hand corner & click "Manage Subscriptions". Select "Edit" on the subscription you would like to update. After, click your current box plan and you'll be shown the box types available to switch to.

SWITCHING FROM YA TO ADULT OR ADULT TO YA:
You would need to subscribe to the new box you'd like when spots are available, and then email our Customer Service Team to assist with cancelling your original box/subscription. Cancellations are honored up to 48 hours after purchase. Our Adult Box is working off a waitlist at the moment, so be sure to join that if you are interested in switching from YA to Adult!
HOW CAN I STAY IN THE LOOP ON BOOKISH?
In order to skip a month,  you'll need to log into your Bookish Account first, then:

1. Select your name in the upper right hand corner
2. Select "Manage Subscriptions"
3. Select the subscription you'd like to skip
4. Select "Skip"

KINDLY NOTE: You are given 2 skips per 12 month period. 
WHEN WILL MY PREORDER SHIP?
In order to ensure becoming a subscriber is an even playing field for all our potential subscribers, we do not offer an option to reactivate your cancelled subscription. 

If you've cancelled your subscription previously, we cannot wait for you to join us in our Bookish fun again! We'd ask that you wait until open enrollment )the 25th-18th) and resubscribe then 🥰
HOW DO I BURN A WOODEN WICK CANDLE?
Cancelling your subscription ensures your account will no longer be charged. However, any boxes you've previously renewed (purchased) will still be sent out. If you've received a box after cancelling, double check that your account status shows "Cancelled". If it does, generally the box you received is a box you've previously purchased.
HOW DO I CARE FOR MY NEW APARREL?
To access your account:

1. Select "Log In"
2. Log into your account associated with your subscription
3. Once logged in, select your name in the header
4. Select "Manage Subscriptions". Here is where you can manage your subscription.

If you are unable to select "Manage My Subscription" or that option does not appear, please double check that you've logged into the account associated with your subscription. We often find customers may have multiple accounts on The Bookish Shop. Also, be sure you've activated your account. When you subscribe you'll receive an account invite where you activate your account. If you did not receive this, our Customer Service Team is able to send this invite your way🙌

KINDLY NOTE: If you are unable to view your subscription, please reach out to our Customer Service Team (hello@thebookishbox.com). We absolutely want to ensure you have full access to manage your subscription🥰
CAN I COMBINE MY ORDERS?
Updating your email address on your subscription account must be done by our Customer Service Team. Send an inquiry to our team by emailing hello@thebookishbox.com so we can get your account situated 🤗 

KINDLY NOTE: Updating your email address on your subscription account will also update the email address for all shop orders placed on that account in the future. 
ARE PRODUCTS RESTOCKED?
If a refund request is made within 48 hours of your account renewing/purchasing, you are able to receive a refund. Refunds are typically available in 3-7 business days, according to your bank's policies. Once we issue the refund, it is in the bank's hands to process the refund. 

A confirmation email is sent to you when our Customer Service Team issues a refund. If you've received this, we are now awaiting your bank to approve the refund.
ARE THERE PERKS TO BEING A SUBSCRIBER?
Aside from receiving bookish goodies monthly, we've packed our subscription full of perks 🥳 

Active Subscribers receive the following perks:
✨ You can shop the site and save on every order. Use your subscriber code for 15% off every order. If you are unsure what your subscriber code is, please reach out to our CS Team (shop@thebookishbox.com); this code is also in your welcome email.

✨You have full access to our Members Shop! Log into your Bookish Account associated with your subscription to access. We drop news items on the 10th of every month exclusive to you!

✨You'll receive early access for exclusive preorders! If you have your eye on a preorder dropping soon, keep a look out in your inbox. We'll email details for early access!

✨ You can join our Bookish Box Fam Facebook Group! Not only do we share exclusive spoilers in this group, it's also a community for our Bookish Fam to bond! 
HELP! MY QUESTION ISN'T COVERED!
We hate to see you go, but don't worry- your not locked in for life! First, you'll want to log into your Bookish Box & Shop Account. Next:

1. Select your name in the upper right hand corner 
2. Select "Manage Subscriptions" 
3. Select "Edit" on your active subscription 
4. Select "Cancel Subscription". 

KINDLY NOTE: Cancelling your subscription will ensure your account no longer renews for upcoming boxes. However, any box you've already purchased will not be cancelled/refunded. For more information, checkout our Cancellation Policy.

still have questions? want to connect?

Our Customer Service Team 
is ready to help you with all things Bookish! Send an inquiry to hello@thebookishbox.com. 

Our Shop FAQ will help answer questions geared towards shop orders instead of subscription boxes. We make Bookish easy!
We share updates, current sales, new products and MORE! We have an amazing Bookish community waiting for you to join in!